eg334 Privacy Policy

Information We Collect

In order to provide you with a safe, fair, and fully functional gaming and betting experience on eg334, we collect the following categories of personal information:

• Identity information: full name, date of birth, nationality, and government-issued identification documents required for KYC verification.
• Contact information: email address, mobile phone number, and residential address (city and district within Bangladesh).
• Financial information: transaction records including deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods. We do not store full card numbers.
• Technical information: IP address, device type, browser version, operating system, and session logs collected automatically when you access our platform.
• Behavioural data: game history, betting patterns, wagering amounts, preferred sports such as cricket (BPL, T20), and session duration data used to personalise your experience and meet responsible gaming obligations.

We collect this information directly from you when you register, when you contact our support team, and automatically through your use of the eg334 platform. We do not collect sensitive personal data such as religious or political views.

How We Use Your Information

eg334 processes the personal data we hold about you for clearly defined and legitimate purposes. Your data is used to:

• Operate and maintain your eg334 player account, process deposits and withdrawals, and ensure accurate bet settlement across cricket, slots, and live casino games.
• Verify your identity in compliance with KYC requirements, preventing fraudulent activity and underage access to the platform.
• Send you important service communications such as account security alerts, withdrawal confirmations, and updates to our terms or privacy policy — these are not promotional emails and are essential to our service.
• Personalise your gaming experience, recommend relevant promotions, and surface cricket matches or slot titles that align with your demonstrated preferences.
• Fulfil responsible gaming obligations, including monitoring for indicators of problem gambling behaviour and facilitating self-exclusion or deposit-limit requests.

Data Sharing and Disclosure

eg334 does not sell your personal data. We may share limited data with trusted third parties only where strictly necessary and for the purposes described in this policy:

• Payment processors: transaction data is shared with payment partners such as bKash, Nagad, and Rocket solely to process your financial transactions. These partners are bound by their own privacy and security standards.
• Game providers: limited technical session data may be shared with licensed game studios including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi for game delivery and integrity purposes.
• Legal compliance: we may disclose personal data to competent authorities when required by applicable law, court order, or to prevent fraud and protect the safety and security of our players and platform.

We require all third parties with whom we share your data to maintain its confidentiality and use it solely for the purposes for which it was shared. We do not authorise any third party to use your data for their own independent marketing activities.

Cookies and Tracking Technologies

eg334 uses cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, and analyse how the site is used. A cookie is a small file stored on your device by your browser.

We use the following types of cookies on the eg334 platform:

• Strictly necessary cookies: essential for the operation of the site, including session authentication, login state maintenance, and security features. These cannot be disabled.
• Functional cookies: remember your language preference, currency selection, and display settings so you do not need to reconfigure them on every visit.
• Analytics cookies: help us understand aggregate player behaviour — page visits, time on site, and feature engagement — so we can improve eg334's performance and game offerings over time.

Data Security Measures

eg334 implements a range of industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes SSL/TLS encryption for all data in transit, secure server infrastructure with access controls, regular security reviews, and staff training on data handling best practices.

Whilst eg334 takes every reasonable precaution to safeguard your data, no internet transmission or digital storage system can be guaranteed as entirely secure. In the event of a data breach that affects your rights, we will notify you as promptly as is reasonably practicable.

Your Data Rights

As a player on eg334, you hold a number of rights with respect to the personal data we process about you. These rights include:

• Right of access: you may request a copy of all personal data eg334 holds about you, free of charge.
• Right to rectification: if any information we hold is inaccurate or incomplete, you may request that we correct it promptly.
• Right to erasure: subject to legal and regulatory retention requirements, you may request that your personal data be deleted from our systems.
• Right to data portability: you may request a structured, machine-readable export of the data you have provided to eg334.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time by contacting our support team.

To exercise any of these rights, please contact our data protection team by email at [email protected]. We aim to respond to all valid requests within 30 days. We may need to verify your identity before processing your request.

Data Retention

eg334 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. As a general rule, active player account data is retained for the duration of your account's existence plus a reasonable period following account closure.

Financial transaction records may be retained for longer periods to meet anti-money laundering and audit requirements. Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be associated with you.

Third-Party Payment Processors

When you make a deposit or withdrawal on eg334 using bKash, Nagad, Rocket, Upay, or other supported methods, your transaction data is handled directly by those respective payment processors. eg334 does not store or have access to your full mobile banking credentials. Each payment partner operates under its own privacy policy and security framework, which we encourage you to review.

eg334 is not responsible for the data handling practices of third-party payment processors. However, we only work with established, reputable payment partners that have demonstrated robust data security standards. All financial data shared with payment partners is limited strictly to what is necessary to complete your requested transaction.

Protection of Minors

eg334 is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data belonging to anyone under the age of 21. If we discover that personal data has been submitted by a person under 21, we will delete that data promptly and close the associated account without delay.

Changes to This Privacy Policy

eg334 reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with a revised "Last Updated" date. Where changes are material, we will make reasonable efforts to notify registered players via their registered email address or through a prominent notice on the eg334 platform prior to the change taking effect.

Your continued use of the eg334 platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so you remain informed about how we protect your data.

Contact and Data Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way eg334 handles your personal data, please contact our dedicated data protection team. We are committed to addressing all privacy-related enquiries in a timely and professional manner.

You may reach us by email at [email protected]. Please include your registered username and a clear description of your request so our team can assist you efficiently. We aim to respond to all data-related enquiries within 30 days of receipt.